Reduced manager time with AI Role Plays
Improved leadership accountability through reporting
Increased stakeholder confidence
The Challenge
Signifyd’s enablement team needed to drive behavior change across a distributed team without relying solely on traditional e-learning. Time-strapped managers also struggled to fit in live roleplays, leaving reps with limited opportunities to practice.
The Solution
With Mindtickle, Signifyd embedded learning into a broader change management strategy. With features like interactive missions and asynchronous roleplays, the platform made skill development scalable, flexible, and more engaging for sellers and leaders alike.
Overview
Signifyd offers a Commerce Protection Platform designed to help ecommerce businesses maximize revenue, automate customer experiences, and reduce fraud risk. It leverages a network of data and machine learning to provide a financial guarantee against fraud and chargebacks on approved orders. This allows retailers to confidently approve more orders, expand into new markets, and improve customer experience.
- HEADQUARTERS:
- CALIFORNIA
- INDUSTRY:
- CYBERSECURITY SOFTWARE
- COMPANY SIZE:
- 501-1000
Summary
Signifyd leverages Mindtickle to scale enablement and drive change management. Mike Demmert, Head of Organizational Development, highlights how interactive learning and AI role-plays help their reps practice more effectively while reducing reliance on manager availability for coaching. This creates a flexible, asynchronous, and scalable training experience that enhances skill development and knowledge retention. Mindtickle also enables Signifyd to track engagement, providing leadership with real-time visibility and accountability through detailed reporting. By integrating into broader change management efforts, Signifyd uses Mindtickle to ensure training is not just a one-time event but a continuous process that supports long-term skill development, cross-functional collaboration, and strategic business growth.
The Impact
Reduced manager time with AI Role Plays
Improved leadership accountability through reporting
Increased stakeholder confidence
