Description of Platform
- Mindtickle shall provide a unique web URL(s) of the package subscribed in the Order to Customer; URL shall be customized and unique as per a mutually agreed format.
- The Platform shall be accessible from any computer or mobile device connected to the internet by directing a supported web browser to the above web URL, unless disallowed by a specific setting or firewall.
- Based on the package subscribed, Users may also access Mindtickle Platform through the native applications on Android and iOS mobile devices.
- The Platform will provide a secure and reliable service to the Users.
- The Customer will be provided with the ability to assign different roles and permissions to their Users from the Platform itself.
- Users of the Customer who have necessary permissions will be able to manage (add, edit, disable) Users into the Platform, create learner groups and assign modules based on group membership.
- Description of Subscription Services Packages is available as follows
Description of Subscription Services Packages
Readiness Package
Comprehensive sales enablement including training, virtual roleplays, coaching, and analytics.
Engage and train teams with adaptive programs, gamified learning, and certifications. Give users the confidence to handle any situation with virtual role-plays, simulated customer scenarios, and AI-powered feedback. Deliver data-driven skill and deal coaching to continually improve the productivity of your teams.
Modules included in the Readiness Package:
- Course
- Quick Update
- Checklist
- Certifications
- AI Co-pilot
- Instructor-Led Training
- Assessment
- Spaced Reinforcement
- Virtual Role-Plays (One Way AI Role Play)
- Readiness Index
- Coaching Rooms
- Analytics
The Readiness package includes access to all the Program Templates and a choice of one Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Readiness package.
If a Customer purchases licenses in a combination of LMS, Readiness, Enable and/or Transform, the choice of number of RTD programs would be capped to the highest number of programs defined in either of the packages.
Enable Package
Comprehensive sales enablement including training, content, and coaching.
Engage and train teams with adaptive programs, gamified learning, and certifications. In addition, centralize, share, and track all content used by go-to-market teams. Create tailored buying experiences and track buyer engagement throughout the deal cycle with digital sales rooms. Deliver data-driven skill and deal coaching to continually improve the productivity of your teams.
Modules included in the Enable package:
- Course
- Quick Update
- Checklist
- Certifications
- AI Co-pilot
- Instructor-Led Training
- Assessment
- Spaced Reinforcement (Quests)
- Virtual Role-Plays (Missions/One Way AI Role Play)
- Readiness Index
- Asset Hub
- Digital Sales Rooms
- Coaching Rooms
- Analytics
The Enable package includes access to all the Program Templates and a choice of two Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Enable package.
If a Customer purchases licenses in a combination of LMS, Readiness, Enable and/or Transform, the choice of number of RTD programs would be capped to the highest number of programs defined in either of the packages.
Transform Package
The complete revenue productivity platform to optimize go-to-market teams.
Engage and train teams with adaptive programs, gamified learning, and certifications. In addition, centralize, share, and track all content used by go-to-market teams. Create tailored buying experiences and track buyer engagement throughout the deal cycle with digital sales rooms. Deliver data-driven skill and deal coaching to continually improve the productivity of your teams. Analyze reps’ activities in the field with call recording, transcription, and insights.
Modules included in the Transform package:
- Course
- Quick Update
- Checklist
- Certifications
- AI Co-pilot
- Instructor-Led Training
- Assessment
- Spaced Reinforcement (Quests)
- Virtual Role-Plays (Missions/ (One Way AI Role Play))
- Readiness Index
- Asset Hub
- Digital Sales Rooms
- Coaching Rooms
- Call AI
- Analytics
The Transform package includes access to all the Program Templates and a choice of three Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Transform package.
If a Customer purchases licenses in a combination of LMS, Readiness, Enable and/or Transform, the choice of number of RTD programs would be capped to the highest number of programs defined in either of the packages.
LMS Package
Engage and upskill teams with individualized, adaptive, and gamified learning programs at-scale. Create and deliver thematically grouped, visually rich learning paths leveraging depth and breadth of learning modules to keep learners engaged. Modules include:
- Assessments
- Certifications
- Courses
- Checklists
- Instructor-led Training (ILT)
- Quick Updates
- Readiness Index
- AI Copilot
- Analytics
The Readiness package includes access to all the Program Templates and a choice of one Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Readiness package.
If a Customer purchases licenses in a combination of LMS, Readiness, the choice of number of RTD programs would be capped t
o the highest number of programs defined in either of the packages.
AI Packages
The following description shall apply to the AI Packages offered through the Platform or through Orders:
- One-Way Role Play – included in Readiness, Enable and Transform packages, it enables Users to Create simulated scenarios, including one-way video pitches, presentations, demos, emails, and more for pitch mastery. Users can get immediate AI-powered feedback and scale with AI-powered role play grading
- Standalone / Interactive AI Role Play : Accessible when specified in an Order, it includes realistic AI-powered practice exercises to prove the application and articulation of key concepts including Interactive AI role plays, one-way video pitches, screen share, and text. Users can get immediate AI-powered feedback and scale with AI-powered role play grading. Interactive AI Role play enables the Users to create dynamic and interactive AI-powered role plays simulating lifelike back-and-forth conversations tailored to specific scenarios
- AI Pro Agentic Platform Beta / Agentic AI Beta Innovator (or any similar name specified in the Order), represents a combination of AI capabilities, specified in an Order, which shall include: AI Role Play (generally available version), AI Video Content Creation (English Only) (Beta version) and any future AI capabilities, such as AI Tutor and other capabilities, when launched (Beta version).
Call AI
Mindtickle’s Call AI provide AI powered solution that helps world-class companies be ready to grow revenue through recording, transcription, and analysis of sales calls for customer insights and coaching. With conversational insights tightly integrated into sales training and content programs, Call AI helps revenue teams achieve a continuous state of excellence and be ready for every selling situation. Call recordings will be subject to applicable laws as set forth at our Privacy Policy.
Asset Hub
Mindtickle aligns sales content around the needs of sellers in the field. Sales organizations get more use and value from their content, without sacrificing security and governance. Automation and streamlined content management reduces admin burden. With Mindtickle’s Asset Hub, sellers spend less time searching for content and more time using it to close deals.
Seller Intel
Mindtickle Seller Intel drives immediate and longer-term quota achievement by combining seller signals with deal signals to recommend winning actions.
Coaching
Mindtickle sales coaching optimizes the performance of sales teams by identifying lagging skills and providing a suite of tools to deliver data-driven, individualized sales coaching. Measure in-field performance and reinforce coaching efforts with customized training and enablement content that drives higher quota attainment and long-term skill development.
Digital Sales Rooms
Custom sales rooms for every opportunity. Collaborate across your sales team and with the entire buyer group with personalized buying rooms, content sharing, and real-time alerts and insights into buyer engagement.
Asset Hub + DSR
Mindtickle aligns sales content around the needs of sellers in the field and allows sellers to curate sales rooms for every opportunity. Automation and streamlined content management reduces admin burden. Collaborate across your sales team and with the entire buyer group with personalized buying rooms, content sharing, real-time alerts and insights into buyer engagement.
Customer Success Services
Mindtickle will provide the following Customer Success Services.
- Access to newly released product features
- Access to an analytics dashboard
- On-going communication of best practices
- Periodic business reviews
- Strategic conversations to discuss success metrics and business outcomes
(Cost of Customer Success Services is included in the Platform Subscription Fees)
Salesforce Integration
Mindtickle’s Salesforce integration enables Salesforce users to engage with their Mindtickle training experience directly within the Salesforce platform, and access contextually aware training within each of their Salesforce opportunities.
White Labelled Mobile Application
White Labelled Mobile Application is Mindtickle’s Platform related assistance through which Mindtickle assists the Customer to personalize the look and feel of Mindtickle’s mobile application of the Platform to align it with Customer’s brand identity. Mindtickle supports White Labelling of its mobile app which is limited to app branding. Mindtickle does not support app customization, as further described in the White Label Application Description and Scope.
Packages powered by Baker Communications, Inc. (“BCI”)
1) Mindtickle Sales Excellence Series by BCI. This package includes individualized competency-based sales training curriculum from BCI. This module is available only with Premier and Professional Packages.
2) Seller Excellence Foundations Package by BCI. This package includes Ready to deploy foundational seller training program comprised of skill development content, exercises, tools and certification.
Additional terms applicable for Packages powered by BCI:
Customer agrees and acknowledges that it shall not create derivative works based on the material provided by BCI (“Baker Materials”). Customer further agrees that it shall not make the Baker Materials accessible to third parties other than authorized Users, without the prior written permission from BCI.
Additional Terms applicable to Mindtickle Copilot and all AI powered services: Mindtickle Copilot features are enabled by default. You may opt out at any time by contacting Mindtickle Support or your CSM. Mindtickle AI Terms apply to the Customer’s access and use of any AI Feature(s) that are part of the Mindtickle Platform whether purchased under the respective Order or otherwise accessed on the Platform.
Support Services
Mindtickle provides Standard and Premium Support as described in the Support Services and as per scope mentioned below.
Standard Support
- Initial Response Time: Within 2 business days
- Support Channels: Online case submission
- Training and Education (in English):
- Online/self-paced training
- Video tutorials
- Comprehensive documentation
- Hands-on workshops and customized training (available at additional cost)
(Cost of Standard Support is included in the Platform Subscription Fees)
Premium Support
- Designated Customer Success Manager
- Initial Response Time: 1 business hour
- End-user Support Channels:
- Online case submission
- Scheduled phone support
- 24/5 Live chat (for administrative users only)
- 24/7 Critical support
- Training and Education (in English):
- Online/self-paced training
- Video tutorials
- Comprehensive documentation
Hands-on workshops and customized training (available at additional cost)